Cookie Policy
HELGION Digital LLC
Effective Date: 12/05/2025
1. General Information
Our website and the HELGION Customer Portal use cookies and similar technologies (“cookies”) to ensure proper functionality, improve user experience, analyze website traffic, and enable marketing features where consent is provided.
Cookies are small text files stored on your device when you visit our website.
We use a Consent Management Platform (CMP) that allows you to:
accept or reject cookies
adjust preferences at any time
review details about each cookie
Some cookies are strictly necessary, while others are optional.
2. Types of Cookies
2.1. Essential Cookies
These cookies are required for the website and portal to function. Without them, core features cannot be used.
They support:
user authentication
session handling
security mechanisms
file uploads
UI rendering
Examples:
| Cookie | Purpose |
|---|---|
| session_id | Session identification, login status |
| frontend_lang | Language settings |
| csrf_token | Security protection |
2.2. Preference Cookies (optional, requires consent)
These cookies remember user settings and preferences:
preferred language
UI display options
Examples:
| Cookie | Purpose |
|---|---|
| frontend_lang | Preferred language |
| odoo_*_prefs | UI preferences |
2.3. Interaction & History Cookies (optional, requires consent)
Used for:
live chat history
marketing parameters
navigation improvements
Examples:
| Cookie | Purpose |
|---|---|
| im_livechat_previous_operator | Remembers last chat operator |
| utm_campaign | Marketing tracking |
| utm_source | Referral source |
| utm_medium | Marketing channel |
2.4. Analytics Cookies (optional, requires consent)
We use Google Analytics only after explicit consent.
Analytics cookies collect:
anonymized IP address
user behavior
page views
dwell time
browser and device metadata
Examples:
| Cookie | Purpose |
|---|---|
| _ga | Analytics / visitor identification |
| _gid | Session grouping |
| _gat | Request throttling |
| gac* | Campaign performance |
2.5. Advertising & Marketing Cookies (optional, requires consent)
Used for:
personalized advertising
ad campaign measurement
cross-website recognition
Examples:
| Cookie | Purpose |
|---|---|
| __gads | Google ads measurement |
| __gac | Google ads conversions |
| _gads* | Advertising optimization |
3. Third-Party Services
Third-party providers may store additional cookies, including:
Google Ireland / Google LLC
Odoo (Portal)
Livechat tools
Marketing or analytics vendors
Cookies are set only after user consent.
4. Managing & Withdrawing Cookies
4.1. Consent Banner
At first visit, you can choose:
accept all cookies
reject optional cookies
4.2. Browser Controls
You may also disable cookies via your browser settings.
Note:
Blocking essential cookies will break core portal functionality.
5. Do Not Track
We do not currently respond to DNT signals due to lacking industry standards.
6. Changes to This Cookie Policy
We may update this policy to reflect legal or technical changes.
The current version is available at /cookie-policy.